FAQ

What are the benefits of using Retainer Fresh?

• Kills 99% of 7 Common odour-causing bacteria
• Removes plaque and tarter
• The fast action formula is non-corroding
• Braces and retainers are fresh and clean all-day
• Only takes 15-20 minutes to clean in solution

How do I track my order?

We will send an email with your tracking number after your order! You can track your order using your code and link.

How long is the shipping time?

Order processing time takes place the same day if order is placed before 2pm Monday To Friday (Orders placed at the weekend will be processed Monday morning)

Delivery is 2 days by 48 Tracked Delivery.

What if I am not home for the delivery? 

Anyone at home can receive the package on behalf of the customer. Usually (but not always) the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office. We are not responsible for unclaimed packages.

Package has "Delivered" status, but I have not received it?

All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact your local post to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

I placed an order but I can't find a confirmation email... What is going on?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at info@Retainerfresh.co.uk

Can I change my order/address?

Though we highly encourage you to double-check colors, sizes, and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the next day they are placed.  If a change needs to be made to your order please contact us at info@Retainerfresh.co.uk within 24 hours and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.

Is there a tax or customs fee?

No tax fee is due by the customer

Can I cancel my order for a refund?

Yes of course we also offer a 30 day no qualms refund policy. You can visit our Refund Policy page to learn more.

I don't want the product anymore. Can I return it?

We are so confident in our product that we will offer a full refund of our product if for any reason you are not happy within 30 days of placing your order. 

I have a questions about my order or the store that is not yet answered here, How do I get a hold of you?

Please email us at info@Retainerfresh.co.uk and we'll respond as soon as we can.

Where are your delivery warehouses located

Essex UK & Warendorf Germany